Refund & Return Policy

Customer Support

Refund & Return Policy

At KLAPUW, we know that every pet is different, and sometimes a product may not be the perfect fit. We are here to make returns simple and clear.

Returns

We accept eligible returns within 30 days of delivery for orders shipped within the U.S. and Canada.

Before returning an item, please contact our customer support team and provide:

Your order number
The reason for the return
Photos of the product and included parts

Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Exchanges

We do not offer direct exchanges.

For a different size or model, please return the original item and place a new order. Our team is happy to help you choose the correct size before reordering.

Return Condition

Returned items will be inspected before a refund is issued.

Like-new condition: 15% restocking fee

Unused or briefly tried indoors, clean, free of pet hair, odors, scratches, damage, or missing parts. Original packaging and accessories should be included.

Lightly used condition: 30% restocking fee

May have minor hair, light marks, or opened packaging, but must remain clean, complete, fully functional, and free from structural damage.

Not eligible for return

Items with heavy pet hair, strong odors, stains, chewing, torn straps, bent frames, missing parts, major scratches, improper disassembly, or hygiene and safety concerns cannot be returned.

Damaged or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, incomplete, or incorrect, contact us promptly with your order number and clear photos or a video. Please keep the product and packaging until the issue has been reviewed.

Refunds

Refunds are processed after the returned item has been received and inspected.

Please allow up to 15 business days for inspection and processing. Approved refunds will be sent to the original payment method.

Applicable restocking fees will be deducted from the refund. Original shipping and return shipping costs are non-refundable unless the return is caused by a confirmed product or shipping issue.